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Keates and Co provide a first-class service. Having had experience in a number of start-up companies I have used the services of a range of accountants, from large to small practices. The personnel service and attention to detail as well as moral support when things have not gone as well as planned has been proved to me this is a firm that set the bar high for other accountants to aspire to.
Name:Stuart Hall
Job Title:Owner
Company:Fortress Radio
Service(s) Provided:
All members of the team are professional and personal at the same time. Everyone we deal with on a regular basis knows our business and how we work. Nothing is a problem for the team to sort out and they all generally go the extra mile to be helpful.
Company commentGreat to hear that we are providing you with an high standard of service. Thank you Sara for letting us know and may we carry on going that "extra mile" for you.
Name:Sara Wilkins
Job Title:Director
Sector:Market Research
Company:Researchcraft Limited
Service(s) Provided: Accounts & Tax
I like the fact that Burgis & Bullock are quite corporate, but personal; I feel they're big enough to cope but small enough to care. The biggest benefit has been the technology that they have implemented into their business; they're very proactive with technology, I feel, for an accounting firm, compared to previous accountants, and that's really benefited the business. I used to use QuickBooks before but I've started using Xero which Burgis & Bullock recommended, and on the back of that I've started using Fluidly and Receipt Bank which saves me loads of time from an expenses point of view. I love that I can just take a picture and send it to them and know it's done, and I can just throw the receipt away, and that's all driven by the fact that they embrace technology, otherwise I'd still be muddling along with QuickBooks. Burgis & Bullock are more expensive than previous accountants but I feel it's good value for money. They've got different departments that specialise in their field; Jane does month end, Marie does bookkeeping, Sheila does personal tax etc. so you know who does what rather than it being one person.
Company commentThank you Nicole for your encouraging words. Getting the balance right between being a large organisation to provide the necessary services needed and still providing friendly and direct service is very important. Keeping up with technical innovations enables us to provide you with the best support for the whole range of services we provide for you.
Name:Nicole Markham
Job Title:Managing Director
Sector:Sales & Marketing
Company:Sales Bond Ltd
Service(s) Provided: Accounts & Tax, Cloud Accounting, Bookkeeping & VAT, Payroll
Two main things stand out about Burgis & Bullock; I have a dedicated person who looks after my day to day affairs, particularly PAYE, and the other key factor is that they use Xero and are able to support me with anything I need when it comes to the accounts side. It's more of a confidence thing; Burgis & Bullock don't get involved in the day to day stuff, that's for me to do, but with them having their eyes and ears open on the accounts and taxes, and knowing they're there in the background and I can get any advice I need, which is good. I'm more than happy with them an I'd recommend them to anybody.
Company commentThank you David. It is so nice to see that you are happy to recommend us to other people in need of the services that we provide. We know how important it is to have dedicated contacts to provide continuity and the best service. Use of systems like Xero enables everyone to be viewing the most up to date information and to act accordingly.
Name:David Hall
Job Title:Owner/Director
Sector:Printing Services
Company:Harvest Communications Ltd
Service(s) Provided: Accounts & Tax, Cloud Accounting, Audit, Tax Planning, Payroll
Proactive..personal..and very efficient... Nigel Maull is outstanding.
Name:Barry iskander
Job Title:Director
Sector:abs pottery imports limited
Company:abs pottery imports limited
Service(s) Provided: Accounts & Tax, Payroll, Personal Tax & Finance
I deal with Trevor Day and have done for over 20 years. He comes to me and it's all good. Burgis & Bullock do my accounts, which is what they're there for. My last accountant unfortunately died so I was recommended to Burgis & Bullock and I've been with them ever since and have had no reason to change. I think I've been with them for 25 years at least.
Company commentPeter, your kind comments are very much appreciated. Working together for 25 years must say that we are doing things right. May we also thank you for being a valued customer for all these past years and look forward to working with you for many years to come.
Name:Peter Morton
Job Title:Owner
Company:The Morton Partnership
Service(s) Provided: Accounts & Tax, Cloud Accounting, Business Coaching, Audit, Tax Planning, Bookkeeping & VAT, Personal Tax & Finance
Re the Covid-19 situation, Dale, thank you very much; the resources that you have been sending through are very helpful and we have been sharing them with our ConsultingRoom members. Sue has also been fantastic, as always! …. And I know that I only need to email or pick the phone up for support from both of you, which is very welcome!
Company commentThank you Ron for your wonderful comments. The COVID-19 situation has been a difficult time for many. We are pleased to have been of help to you in these challenging times. We have been doing our best to support our clients during the crisis and will carry on supporting them during the recovery period and when things hopefully get back to a state of normality.
Name:Ron Myers
Service(s) Provided: Accountancy, Accountancy
What I really appreciate, with any business, is customer support; you go to some companies and get robot replies, but at Money Mover if you ask for help, you get one of the team helping you in person, and I really appreciate that. Also, for me, one the main drivers and reasons that I would stick with Money Mover is that they're local, and I strongly believe in supporting local business, so that was a big thing for me. The reason I use Money Mover is because I work in Germany as a contractor and I'm paid in Euros. Previously I got paid into my Euro business account at my bank, and the bank transaction rate has quite poor compared to Money Mover, so I've benefited by saving money on the currency transfers; I've saved thousands!
Name:Client details withheld
Service(s) Provided: Online international payments platform
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us. One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service. If we do it again Enquir3 will be the only ones we'd go to.
Company commentEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Service(s) Provided: Daniel Plowright, Client Engagement, Marketing & Sales, Client Engagement
I like that I know who I'm talking to and the fact that I can pick up the phone and speak to the person I need to speak to directly, and they're always friendly and helpful. Working with Burgis 7 Bullock has been extremely beneficial for our business; we started as a new business and have been with Burgis & Bullock for 13 years and in that time we have grown our bus immensely with Burgis & Bullock's help. I used to be a bank manager and I knew Burgis & Bullock through the banking industry, and because of that contact I approached them to help us when we started up.
Company commentHi Angela, your comments are greatly appreciated. Having personal contacts and a direct communication route is the best way to operate. We know how frustrating it can be when you cannot easily contact an organisation and then find the person does not know about you and your business. We are pleased that you feel that we have got it right.
Name:Angela Bourchier
Job Title:Company Secretary
Sector:Motor Vehicle Service, Repair, and MOT
Company:Moserve (Rugby) Limited
Service(s) Provided: Cloud Accounting, Accountancy