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Burgis & Bullock always let me know what's going on. I don't really know what i'm doing with HMRC but they always keep me informed with what's going on and what I should be doing. We've only been with them for one and a half years having moved from another accountants based on a recommendation. We'd had so many problems with the old accountants that it took Burgis & Bullock quite a while to sort out the mess they'd made of our books. The other accountant had made it look like we owed loads of money but once Burgis & Bullock had sorted it out it was nowhere near what we'd thought which was great. They're very professional. They've straightened out things for us and work closely with our contractors which our old accountant never did and it made things easier for us all round. They're always getting in touch with me. We speak every other day to make sure we've got everything we need. We didn't have that with our other accountant. They've been great. They sort out our books, tax, VAT and do a great job.
Name:Karen Kelly
Job Title:Administrator
Sector:Playground Installation and Maintenance
Company:Play Tech (UK) Limited
Town:Manchester
Date:29/11/2018
5.05
Service(s) Provided: , , , ,
 
Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients.
Name:Helen Forsyth
Date:26/11/2018
5.05
Service(s) Provided:
 
It was just so easy in that Enquir3 just looked after the whole process for us and we didn't really have to get involved. The process greatly benefited us because we didn't' realise that some clients were unhappy, and as a result we've put some things into place because of that.
Name:Junior Simmonds
Date:16/11/2018
4.85
Service(s) Provided:
 
Fantastic Masterclass!The main thing I came away with was that, while marketing is important, we have lots of existing customers and we should spend time understanding what they want and need, and being more proactive in developing our relationships with them. I gained ideas as to how we can build our current relationship with our clients. If people have had really really bad service they'll tell you, or if they've had really really good service they'll say something, but the ones in the middle often don't bother, but if you talk to them it can be really good to get those insights. Thanks again.
Company commentThank you so much Chichi for your comments. We are so pleased to hear you thought the seminar was fantastic. We look forward to working with you in the future.
Name:Chichi Eruchalu
Company:Enterprise Nation
Date:08/11/2018
5.05
Service(s) Provided:
 
I've worked with Irun for about 8 years now and you always get a personal service. I've worked with other companies before, but I know with Irun that, no matter how I put it across in layman's terms, they get it; Andrew is there to take my language and communicate it with the developers in their terms to get it all done. Irun have given us the website that we had initially planned out in our heads, and then some. The timescale was really stretched out, so the fact that they waited on me for almost 2 years while we sorted out what we wanted and made changes, the patience and complete respect of them putting their work on the line for 2 years while we sorted what we wanted, and then to pick it up and then just charge with it at the end (and I understand it was a bit of a hard push at the end there to get it all done) has been really really good. There's a lot of things where I've said "This is what we need" and they've come back to say "OK, we've talked about it and what do you think of this site that does this?" They've then gone away and found a way to make it work on our site. They understood that I can't get my head around something until I've seen it working on another site, and they've found a way to do that for me. Unless you've got the capacity to imagine what you're capable of doing then you don't know. We're part of a buying group and there's been a few people who are trying to drag themselves into this century and I always point them to Irun.
Name:Tracy Surtees
Job Title:Website and Marketing Manager
Sector:Supplier of Cleaning, Catering and Hygience supplies
Company:Sybron
Town:Harlow
Date:08/11/2018
5.05
Service(s) Provided: ,
 
Irun have been really helpful. They've helped me to understand the site better than I did previously. I had an existing site and they've really revamped it for me . It existed but it wasn't doing anything so they've built it up and revamped. It's incorporated the opportunity to include my business partner. We've expanded the content and layout, it's much easier to navigate. What they did was basically analyse where it was gave examples as to how others were doing it, and from that we've increased the content of it quite enormously on this project. I did use a previous website developer to set it up where pretty much I had to do all of the content without much knowledge of websites; from that perspective what I had was an online brochure that did nothing, so I felt I'd created my online presence, which was important, but I had something that was worthless as a marketing tool. Working with Dan and the team I now have something which is functional and reaches out to the clients. Irun helped me rather than it being driven by me and left to me to upload all the information, and update the website; I don't necessarily have the ideas to go with it, so it was a proper service that Irun provided to help me to make use of the website. Everything we've worked on has been very clear
Name:Alison Davis
Job Title:Chatered Financial Planner
Sector:Chartered Financial Planner
Company:Mulberry Wealth
Town:Portishead
Date:08/11/2018
4.55
Service(s) Provided: , ,
 
I liked the numbers that were in the room i.e. it wasn't a huge gathering, it was a room in which there was an opportunity to have a conversation with lots of different people, but also for that conversation to be a discussion at times, with a number of people, which wouldn't have worked if it was a larger crowd.
Company commentThank you so much Gerard for your comments. We are so pleased to hear you thought the seminar had the right number of people to work. We look forward to working with you in the future.
Name:Gerard Duggan
Job Title:Director
Company:Utilitrack
Date:01/11/2018
5.05
Service(s) Provided:
 
I liked the numbers that were in the room i.e. it wasn't a huge gathering, it was a room in which there was an opportunity to have a conversation with lots of different people, but also for that conversation to be a discussion at times, with a number of people, which wouldn't have worked if it was a larger crowd.
Company commentThank you so much Gerard for your comments. We are so pleased to hear you thought the seminar had the right number of people to work. We look forward to working with you in the future.
Name:Gerard Duggan
Job Title:Director
Company:Utilitrack
Date:01/11/2018
5.05
Service(s) Provided:
 
"There were lots of interesting and quite dynamic presentations. the thing that particularly stood out for me was the opportunities around the Virtual Finance Director. I went for a whole range of things, but mainly to find out more about Virtual Finance Director and Risk Dashboard I came away with a whole range of opportunities in terms of business advisory."
Company commentThank you so much Mike for your comments. We are so pleased to hear you thought there were lots of interesting and dynamic presentations. We look forward to working with you in the future.
Name:Mike O'Connor
Company:Business Advisor
Date:01/11/2018
4.55
Service(s) Provided:
 
There were lots of interesting and quite dynamic presentations. the thing that particularly stood out for me was the opportunities around the Virtual Finance Director. I went for a whole range of things, but mainly to find out more about Virtual Finance Director and Risk Dashboard I came away with a whole range of opportunities in terms of business advisory.
Company commentThank you so much Mike for your comments. We are so pleased to hear you thought there were lots of interesting and dynamic presentations. We look forward to working with you in the future.
Name:Mike O'Connor
Company:Business Advisor
Date:01/11/2018
4.55
Service(s) Provided:
 

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