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"Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients."
Company Reply:
Firstly Helen, thank you for taking the time to give us your valuable feedback. We’re looking forward to working with you and your clients in the future and to tailoring our service to exactly meet your needs. Helen Forsyth is Find a Creative Pro’s Strategy Director. Find a Creative Pro is a team of creative and marketing professionals with a proven history of success. Their no-nonsense approach and eye for detail ensures their client’s marketing results in increased sales. Find a Creative Pro commissioned Enquir3 to carry out engagement surveys with two clients. This process has helped Find a Creative Pro identify areas of weakness within their clients’ operations which can now be addressed. With this intelligence, Helen and her team can develop the necessary strategic marketing plans and provide an increased ROI (return on investment) to her clients.
Name:
Helen Forsyth
Job Title:
Director
Company:
Find a creative pro
Date:
31/01/2019
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"Burgis & Bullock are very accessible, and come back to us quickly on any queries that we've got. They're always very knowledgeable or they will find out if they don't know. They've certainly provided us with the knowledge that we don’t have in house. Compared to the accountant we had previously they're brilliant. The accountancy firm we used before was very small so they didn't have the specialisms we needed whereas Burgis & Bullock do."
Company Reply:
Our thanks go to Lee Pettifor, Director of Finance and Resources, of Coventry’s Valley House, for her feedback on our VAT services. As a registered charity, Valley House has partially exempt status under VAT legislation, but because the rules are so complicated, they came to Burgis & Bullock for help when their former accountants didn’t have the specialist knowledge needed. The Burgis & Bullock VAT team are specialists in their field, working extensively with not-for-profit organisations. They work with charities and other organisations to reduce their VAT liabilities, saving their much needed money to help their work in the community. Thank you again for your feedback Lee and keep up the wonderful work you’re all doing at Valley House!
Name:
Lee Pettifor
Job Title:
Director of Finance and Resources
Sector:
Support Services (Charity)
Company:
Valley House
Town:
Coventry
Date:
13/12/2018
5.05
Services Provided: Accountancy
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"Burgis & Bullock always let me know what's going on. I don't really know what i'm doing with HMRC but they always keep me informed with what's going on and what I should be doing. We've only been with them for one and a half years having moved from another accountants based on a recommendation. We'd had so many problems with the old accountants that it took Burgis & Bullock quite a while to sort out the mess they'd made of our books. The other accountant had made it look like we owed loads of money but once Burgis & Bullock had sorted it out it was nowhere near what we'd thought which was great. They're very professional. They've straightened out things for us and work closely with our contractors which our old accountant never did and it made things easier for us all round. They're always getting in touch with me. We speak every other day to make sure we've got everything we need. We didn't have that with our other accountant. They've been great. They sort out our books, tax, VAT and do a great job."
Name:
Karen Kelly
Job Title:
Administrator
Sector:
Playground Installation and Maintenance
Company:
Play Tech (UK) Limited
Town:
Manchester
Date:
29/11/2018
5.05
Services Provided: Accountancy
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"I've been using Burgis & Bullock since I started in business. I've always been happy with the service I've been given. Over the years we've gone through a lot of difficulties but they've always been very helpful. You need good advice from all professionals and I think the fact that we've always made a profit and we're still in business is down to the work we do, but also the advice we're given from the professionals, including Burgis & Bullock. I'm involved a lot in the preparation of the documentation for Burgis & Bullock. I have a professional that I've dealt with now for some years who comes to site and we get on very well, so it's an easy process to complete the documentation. I'm kept up to date with the financial position of the home which is always a good thing. They advise me on what is now required in the accounts so it's invaluable that way. I'm kept up to date with legislation and supplying all the information to the bank. I did get one of their specialists, Rosie, to look at some things for me about a year ago which has benefited us greatly so I've been very pleased."
Company Reply:
Thank you for your comments John. Everyone here at Burgis & Bullock is delighted with your feedback. John O'Sullivan is the managing director of Cow Lees Care Home in Bedworth. Cow Lees is a family-run 72-bed care home set in three acres in the beautiful county of Warwickshire. Since 1992, Cow Lees has provided specialist care for people with dementia and challenging behaviour. Burgis & Bullock has been John O’Sullivan’s accountants of choice since he started in business in 1992. John puts the fact that his company is still operating profitably down, in part, to Burgis & Bullock’s professional advice and outstanding service. As well as providing audit services, Burgis & Bullock also help Cow Lees with their tax affairs. This ensures the company is compliant and as tax efficient as possible.
Name:
John O'Sullivan
Job Title:
Managing Director
Sector:
Nursing Home
Company:
Cow Lees Care Home Ltd
Town:
Bedworth
Date:
27/09/2018
5.05
Services Provided: Accountancy
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"You can always get in touch with them and get an answer straight away. I've been with Burgis & Bullock for over ten years. If I have any issues I can ring them up and email them and I'll get an answer the same day. Everything that they offer is good."
Company Reply:
Thank you, Lynn, for your kind words. Lynn Malin is the Director of JBMPS Ltd. We are delighted to be working with JBMPS Ltd and we were especially pleased to be able to help them with taking their accounting onto the cloud system for easy management. JBMPS Ltd specialise in repairing and servicing Road Planers, Road Planes, Breining & Secmair machines. They are also the UK & IE Service provide for Breining FAYAT Group and Secmair FAYAT Group. They also design and manufacture bespoke steps and platforms whilst ensuring that they comply with the latest UK and EU Legislation.
Name:
Lynn Malin
Job Title:
Director
Sector:
Welding & Fabrication and Heavy Plant Maintenance
Company:
JBMPS Ltd
Town:
Wolvey
Date:
02/05/2018
5.05
Services Provided: Accountancy
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"Burgis & Bullock are friendly and approachable. We've been with them for years. They're 100% better than our previous accountants; They have more of a layman's approach and made it easier for non accounting personnel to understand accounting procedures. They've benefited the business as we now have a more concise accounting facility."
Company Reply:
Thank you, Lynda, for your kind words. Lynda Green is the Former Managing Director of Eckold Ltd. We are delighted to be working with Eckold Ltd and we were especially pleased to be able to help provide regular management information to drive the growth in the business. Eckold Ltd are innovative leaders in the sheet metal industry and have pioneered processes that have transformed the way that sheet metal is used across the world. They are a Swiss/German owned company that needed our help with their management information and we now provide a range of services to help them run a smoother operation.
Name:
Lynda Green
Job Title:
Ex Managing Director
Sector:
Sales and Distribution
Company:
Eckold Ltd
Town:
Coventry
Date:
02/05/2017
4.55
Services Provided: Accountancy
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"I would highly recommend other companies needing Health and Safety guidance to contact Avensure’s Health and Safety team."
Name:
Matthew Town
Job Title:
Project Manager
Sector:
Archeology
Company:
-
Town:
Co. Durham
Date:
20/12/2016
5.05
Services Provided: Health and Safety
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"The services have been great"
Name:
Peter McCarthy
Job Title:
Owner
Sector:
-
Company:
McCarthy's
Town:
South of England
Date:
20/12/2016
5.05
Services Provided: Human Resources, Employment Law
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"Especially on the accounts side, we did try another accounting company but found Burgis & Bullock to be more personable, flexible and committed to our needs. On the audit side we have used another company as well and they just couldn't deliver the same level of service as Burgis & Bullock. The audit was done poorly and didn't have good traceable records, and the working papers couldn't be found so we moved back to Burgis & Bullock. You get what you pay for. We used to have an accountant and he made the decision but then regretted it."
Company Reply:
Thank you, Marcel, for your kind words. Marcel Machado is the General Manager of Romi Machines UK Ltd. We are delighted to be working with Romi Machines UK Ltd to audit their accounts and help with corporate finance planning. Romi Machines UK Ltd is the UK arm of Brazil’s largest machinery manufacturer. The company is expanding rapidly in the UK and Europe. They are committed to providing excellent after sales care for all their machines and stock a huge number of spare parts so the equipment they sell can be maintained and downtime avoided.
Name:
Marcel Machado
Sector:
Machinery Importer
Company:
Romi Machines UK Ltd
Town:
Rugby
Date:
02/12/2016
4.85
Services Provided: Accountancy
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"If you find health and safety daunting and need some friendly commercially aware advice specific to your business, Avensure are on hand to understand your business and specific needs so that they can adapt specifically to what you require"
Name:
- -
Job Title:
-
Sector:
-
Company:
The Ark
Town:
Tyne and Wear
Date:
07/11/2016
5.05
Services Provided: Human Resources, Employment Law, Health and Safety
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