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Profits would soar, but would you lose clients?
Increase prices and your profits will soar, but how do you avoid the risk of losing or upsetting clients? It’s relatively straight forward really, find out if clients are delighted with the service...
And getting the questions right...
Getting at the truth, especially when it comes to what clients really think, is critical if you want committed, engaged clients who stick with you, buy more from you and regularly recommend you to...
When to ask for feedback...
Your customers are your best source of ‘Business Improvement Innovation’, we are going to share another secret from the world of customer feedback to explain why most companies totally screw it up,...
Does Customer Feedback = Discovering What Your Clients Really Think
In business, we all need to understand what causes our customers dissatisfaction and fix the issues as a priority. What happens in practice? Your most unhappy customers are your greatest source of...
...when no-one responds to surveys?
If you are in business, your clients are, without doubt, your most valuable asset and we know it is important to find out what they think of your business; the staff the speak to, the products they...
Boost your client engagement
A lot of businesses would admit that they need to invest more time into client engagement and communicating with their clients, but they don't really know how or where to start... Client Engagement...
It should be your number one priority
Client Engagement should be a number one priority for every business. There are a number of positive outcomes from being engaged with your client such as; revenue increasing, customers being less...
Don't miss out on an opportunity
A lot of businesses take a laid-back approach to customer feedback, leaving it at the bottom of the to-do list for another time or when the need is more urgent. But from our experience, this is a...
Is your marketing list about to disappear?
So it's 'panic time' everyone has got to 'opt-in' and 're-consent'. That single action could cost you your database. Let's be realistic, if you send your entire contact list a request similar to...

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