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When to ask for feedback...
Your customers are your best source of ‘Business Improvement Innovation’, we are going to share another secret from the world of customer feedback to explain why most companies totally screw it up,...
Does Customer Feedback = Discovering What Your Clients Really Think
In business, we all need to understand what causes our customers dissatisfaction and fix the issues as a priority. What happens in practice? Your most unhappy customers are your greatest source of...
...when no-one responds to surveys?
If you are in business, your clients are, without doubt, your most valuable asset and we know it is important to find out what they think of your business; the staff the speak to, the products they...
Boost your client engagement
A lot of businesses would admit that they need to invest more time into client engagement and communicating with their clients, but they don't really know how or where to start... Client Engagement...
It should be your number one priority
Client Engagement should be a number one priority for every business. There are a number of positive outcomes from being engaged with your client such as; revenue increasing, customers being less...
Don't miss out on an opportunity
A lot of businesses take a laid-back approach to customer feedback, leaving it at the bottom of the to-do list for another time or when the need is more urgent. But from our experience, this is a...
Is your marketing list about to disappear?
So it's 'panic time' everyone has got to 'opt-in' and 're-consent'. That single action could cost you your database. Let's be realistic, if you send your entire contact list a request similar to...
Are you focusing on the wrong things?
The current reality for many businesses is... Too many focus their marketing effort on activities with no measurable return. Most agree that ‘cross selling’, ‘referrals’ and ‘word of mouth’ should...
Putting a focus on client engagement
How many times have you been asked about your New Years' resolutions? It's one of those questions we ask at the beginning of every new year and by the end of the month they will never be heard of...

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