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If we need Storm Internet they're there. There's a number of ways that you can contact them; If it's something that's not urgent you raise a ticket and it's dealt with very promptly, and if it is urgent you can speak to anyone 24/7 and they sort it very quickly. The service they provide there is awesome. It means that if there is an issue, and it's something that we can't resolve here, and I get the team at Storm to do it, they resolve it pretty much straight away. Their support makes us look good. With a lot of our offline work we sell our services on providing a good service and we're able to carry that through to the web side with the help of Storm. We've used a number of hosting providers but have been with Storm for a long time now and we have two servers with them. I just find that the customer support is key; If you have any queries you can actually speak to someone in England rather than some other companies where you raise a ticket and wait 3 days. It's that customer service that puts them above anyone else. The staff are very good. They're always considerate and helpful. They provide everything that we need. I can't fault them. Every time we need them they're there, hence why we've been with them such a long time.
Company commentThank you, Gavin, for your kind words. Gavin Sadler is the Web Developer of S&S Mears (Quantock). We are delighted to be working with S&S Mears and we were especially pleased to be able to help them with reliable and responsive web hosting. S&S Mears breadth of experience and creativity enables them to design persuasive print-based and digital brands for products, services and organisations. Storm’s server and security expertise combined with our unique ‘done for you’ support service helps S&S Mears (Quantock) guarantee speed, uptime and security for all their clients. Gavin, it is a pleasure working with you.
Name:Gavin Sadler
Date:18/03/2019
4.85
Service(s) Provided: Hosting, IT Support
 
You Systems were recommended to me and they provide a very personable service. They quite clearly come across as a small company that care about what their customers wants and needs are. They seem very knowledgeable about the service they are provide, but at the same time if you ask them something they don't know, they are very honest and tell you that they'll have to go away and find out.
Name:Paul Gedney
Date:20/06/2018
4.85
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
We supply 80% of the World's ear-piercing studs so when we first opened our office in Peterborough we were looking for good IT support and we chose You Systems. They looked us after us very well but unfortunately we were suckered away by the promise of cheaper pricing by a competitor. We then ended up going back to You Systems for their service. They're not the cheapest or the most expensive, but they are competitive and their service record is the most important thing. They provide quick responses and they're easily accessible whether they do things remotely or they visit us. They are easy, friendly people to deal with. They recommend options for us but they're not pushy - when we need a new server they tell us. I can phone them first thing in the morning and they'll get on it straight away, it just happens and I don't have to worry. They are genuinely nice people and there's not many of my suppliers I can say that about! They respond and they keep my business running. We've dealt with them for many years and they very effectively look after us. I would 100% recommend them.
Name:Bob Reeve
Date:20/06/2018
5.05
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
You Systems are very able and they respond well. Their service is very valuable to me. Adam is particularly knowledgeable and they are all friendly to deal with.
Name:Simon Richards
Date:18/06/2018
4.35
Service(s) Provided: IT Support, IT Support, Website Development
 
I think YOU Systems are down to earth people,; A lot of techy people talk above you and belittle you, but YOU talk my language. I feel happy that there's somebody on the end of the phone that can answer any problems as we encounter them. They're better than other similar companies I've used in the past. I think they've responded to everything we've asked them to do in an efficient manner.
Name:Mike Knight
Job Title:General Manager
Sector:Auctioneers
Company:Spalding Auction
Town:Spalding
Date:12/06/2018
5.05
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
I like the communication with YOU; When I phone they just seem to get on with it and deal it. They are providing all the benefits that modern technology brings. We've been using YOU for 11-12 years now.
Name:Pervez Iqbal
Job Title:Manager
Sector:Care
Company:Fulbridge Social Care
Town:Peterborough
Date:12/06/2018
4.85
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
YOU Systems are quite quick to respond. Working with YOU has kept our IT systems working with hardly any down time. YOU are better than the other companies I've worked with in the past. We've been using You for about 4 or 5 years.
Name:David Taylor
Job Title:Director
Sector:DARKE Engineering Pipeline, civil & mechanical engineering solut
Company:Darke Engineering
Town:Peterborough
Date:12/06/2018
4.55
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
YOU Systems are responsive, and pretty good value for money. They've slotted in alongside what we do quite well. We've been with them for 4-5 years now.
Name:Paul Moyses
Job Title:Director
Sector:Legal Support
Company:Index Property Information
Town:Peterborough
Date:12/06/2018
4.05
Service(s) Provided: IT Solutions, IT Support, IT Support, Website Development
 
I've been working with many other companies before and in comparison Storm are very responsive; They reply to all emails. Even if they're busy I'll get a line back to say "I'm a bit busy but I'll be back to you shortly" and that's how we work here at YKK too. We understand everyone is busy and can't always reply or help immediately, but an answer to let you know they're looking into it is very important for us as a company. The big companies have so many clients that they prioritise the large clients, and although we're big worldwide, we're quite small locally. My husband helped me to do research when I was thinking of changing provider and we found many great reviews about Storm. I knew from the beginning that they were not a large company and they would be perfect for my team. What I read in reviews is how they are, so I'm not disappointed. We had quite a big problem with our site as we were launching a new site and our previous company went bankrupt, so we needed somebody who would do the website update that was unfinished, and provide a hosting service, and that's exactly what Storm did. They delivered what they promised. We will have to go to another developer for changes in the future, but as they'd promised they'd help with the updates, they did. Storm were incredible, They got our website live within 24 hours, over the weekend, when I was leaving for holiday, so I'm extremely happy about that.
Company commentThank you, Anna, for such amazing feedback! Anna Stefaniak is the PR Executive of YKK, the established worldwide expert in manufacturing zips, slide fasteners, plastic hardware, hook and loop fasteners, webbing tapes and snap and buttons. We are delighted to be working with YKK and we were especially pleased to be able to help them to get their website up and running in only 24 hours. It was quite a challenge for a web hosting provider to complete the development of a fastenings website and we are so happy to hear from an expert in fastening manufacture that we lived up to their high expectations. The YKK Fastening Products Group is trusted worldwide for their impeccable production standards and thorough quality control processes and we look forward to a long and happy future working together.
Name:Anna Stefaniak
Job Title:PR Executive
Sector:Fastening Product Manufacturer
Company:YKK Europe Ltd.
Town:London
Date:21/05/2018
4.85
Service(s) Provided: Hosting, IT Support
 
When I did the initial enquiry they were very dynamic and quick in getting costs to us. They also had a good can do attitude in setting up service. With our last hosting company we went through a third party and couldn't talk to them directly. Now that we have a direct relationship with Storm and can pose support questions or upgrade queries etc. through the support portal, it makes it easier and makes chasing outstanding tasks easier. It's also not a 9-5 service. They are quite good at going the extra mile to help you set up your service, or if you have problems, to help you overcome those roadblocks. They also provide a few extra services that they don't charge you for just because you're a day late. They don't take the big corporate approach to deadlines and penalise you for taking a little bit longer than anticipated on certain tasks.
Name:Elliott Price
Job Title:IT & Facilities Manager
Sector:Confectionery Sales & Marketing
Company:Elizabeth Shaw Ltd.
Town:Bristol
Date:08/05/2018
3.75
Service(s) Provided: Hosting, IT Support
 

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