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You can get hold of them. The phone system is adequate, I don't think there's anything special about it, but the service that we get is good. We've been using it for almost seven years I think.
Company commentThank you, Pam, for your kind words. Pam Vincett is the Practice Manager of Milton Surgery. We are delighted to be working with Milton Surgery and we were especially pleased to be able to help them with a telephone system that is up to date and suits their needs. Milton Surgery’s dedicated team are there to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
Name:Pam Vincett
Job Title:Practice Manager
Sector:Doctors Surgery
Company:Milton Surgery
Town:Cambridge
Date:26/03/2018
4.85
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VOIP
 
When we have a breakdown they react quickly and get up and running for us. We've been with them for possibly 10 years.
Company commentThank you, Alison, for your kind words. Alison Law is the Admin Director of Royce Group Ltd. We are delighted to be working with Royce Group Ltd and we were especially pleased to be able to help them with replacing their old office telephony systems with something more up to date. Royce Group Ltd are a long established and well-respected HVAC contractor based in London and East Anglia.
Name:Alison Law
Date:14/12/2017
4.85
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VOIP
 
They're efficient. When we contact them they get any queries we've got sorted out quickly. We've been using them since 2013. It's our first ever looked after telephone system and we're more than happy.
Company commentThank you, Liz, for your kind words. Liz Archer is the Office Manager of Woolley Project Management. We are delighted to be working with Woolley Project Management and we were especially pleased to be able to help them replacing their aging office telephone systems with a brand-new telephony system. Woolley Project Management is hugely experienced in strategic planning and development and asset management and is supported by its unique expertise in sustainable, eco-friendly development, environmental appraisal and community consultation.
Name:Liz Archer
Job Title:Office Manager
Sector:Assett Management and Surveying (Property)
Company:Woolley Project Management
Town:Newmarket
Date:12/12/2017
5.05
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VOIP
 
good response times. Put things right when they go wrong
Name:Client details withheld
Date:05/12/2017
4.35
Service(s) Provided: NEC Telephony System, Telephone / VOIP
 
The product itself is quite similar to other providers but service wise, if we contact them they're quite quick in coming back to us. If we didn't have a phone system we'd struggle. It's what we've chosen so I don't think they could do more. It's what we need.
Name:Martin Gray
Job Title:Operations Manager
Sector:Leisure Transport Solutions
Company:Thule Outdoor Ltd
Town:Haverhill
Date:09/11/2017
4.35
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VOIP
 
We don't use them an awful lot but when we do they seem to be quite efficient. We ask them to do something and they do it. It keeps the phones working so keeps orders coming in. We've been using them for years, probably ten or more.
Company commentThank you, Dave, for your kind words. Dave Parnell is the Engineering Director of Elecheck Ltd. We are delighted to be working with Elecheck Ltd and we were especially pleased to be able to help them replacing their aging office telephone systems with a brand-new system. Elecheck Ltd is one of the leading compliance contractors, they provide a range of health and safety compliance services on a nationwide basis.
Name:Dave Parnell
Job Title:Engineering Director
Sector:Electrical Inspection and Testing
Company:Elecheck Ltd
Town:Cambridge
Date:02/11/2017
4.05
Service(s) Provided: Telephony System Maintenance, Samsung Telephony System, Telephone / VOIP
 
They're fairly easy to get on with and they do what we need them to do. They do the job well. We've been using them for about 6 or 7 years. They get everything done when they say they are going to get it done and it's normally right first time which is more than some other providers have done. It's a very simple system and very easy to use.
Company commentThank you, Chris, for your kind words. Chris Gifkins is the Director of Draincare Services. We are delighted to be working with Draincare Services and we were especially pleased to be able to help them with a brand-new telephone system to replace their ageing one. Draincare Services is a UK industry leader in cleaning, inspection and renovation of sewers and other wet infrastructures.
Name:Chris Gifkins
Job Title:Director
Sector:Drainage Maintenance
Company:Draincare Services
Town:Harpenden
Date:25/10/2017
4.35
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VOIP
 
Immediate responses to any request
Company commentThank you, Des, for your kind words. Des Crane is the Operations Director of Boast International Limited. We are delighted to be working with Boast International and we were especially pleased to be able to help them with replacing their old phone system with a brand-new NEC system. Established in 1990, Boast International Limited is a leading Independent Freight Forwarding specialist focused on Customer Care.
Name:Des Crane
Job Title:Operations Director
Company:Boast International
Town:Felixstowe
Date:17/10/2017
5.05
Service(s) Provided: NEC Telephony System, Telephone / VoIP
 
Our whole relationship with Convergence is around Phil. I don't have a lot to do with anyone else. He is brilliant. They're a local company and we like partnering with local companies. If there's a problem he's happy to just pop by and fix it for us. It does what it says on the tin. Convergence compare very well with the other provider that we use in our other offices (due to location). They're very similar.
Company commentThank you, Nadia, for your kind words. Nadia Mullins-Hill is the IT And Projects Manager of Pure Resourcing Solutions. We are delighted to be working with Pure Resourcing Solutions and we were especially pleased to be able to install a modern Samsung telephone system in their Cambridge office. Pure Resourcing Solutions is the leading professional recruitment company in the East of England specialising in Accountancy, Financial Services, Human Resources, IT, Marketing and Office Support roles across all levels.
Name:Nadia Mullins-Hill
Job Title:IT And Projects Manager
Sector:Recruitment Services
Company:Pure Resourcing Solutions
Town:Histon
Date:31/08/2017
4.75
Service(s) Provided: Telephony System Maintenance, Samsung Telephony System, Telephone / VoIP
 
Convergence are pretty responsive if ever we have an issue. The system they've put in for us suits our purposes perfectly and I thought they were reasonably priced for what we've bought.
Company commentThank you, Marcus, for your kind words. Marcus Constantinedes is the Managing Director of Alliance Recruitment. We are delighted to be working with Alliance Recruitment and we were especially pleased to be able to help with replacing an old telephone system with new technology. Alliance Recruitment listen, they are proactive, they take the time to truly understand your requirements and they ask the right questions! Oh and they work really hard! We love working with companies like Alliance Recruitment for whom communication is their lifeblood. We are here to support great businesses like this.
Name:Marcus Constantinedes
Job Title:Managing Director
Sector:Recruitment Agency
Company:Alliance Recruitment
Town:Northampton
Date:26/07/2017
5.05
Service(s) Provided: NEC Telephony System, Telephony System Maintenance, Telephone / VoIP
 

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